MY VETROSTONE
FREQUENTLY ASKED QUESTIONS
WHAT IS VETROSTONE™ MADE OF?
Vetrostone™ is a high-performance engineered quartz surface that brings together lasting durability and the beauty of earth and ocean.
Made with 60% repurposed materials and 40% natural resources by weight, without the use of volatile organic compounds (VOCs), Vetrostone™ offers a nonporous surface resistant to heat, scratches, stains, and impact. Its signature composition creates depth, texture, and character for residential and commercial interiors.
WHERE IS VETROSTONE™ MANUFACTURED AND FABRICATED?
Vetrostone USA proudly manufactures and fabricates its surfaces in Yemassee, South Carolina, within the scenic ACE Basin—one of the Atlantic coast’s largest wetland ecosystems. Family owned and operated for more than 30 years, we bring a personal commitment to craftsmanship, quality, and service to every project.
WHERE CAN VETROSTONE™ BE USED?
Vetrostone™ lends itself to a wide range of residential and commercial applications, including:
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Kitchen countertops and islands
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Bathroom vanity tops and tub decks
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Wall cladding and flooring
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Fireplace surrounds and hearths
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Entryways and reception areas
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Conference, dining, and accent tables
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Outdoor kitchens and bars
WHAT MAKES VETROSTONE™ EXCEPTIONAL?
Available in more than 25 colors, Vetrostone™ combines the character of natural materials with an expressive palette inspired by coastal landscapes. Glass and seashell details give each surface its individual identity.
LASTING DURABILITY
Engineered for strength and everyday performance, Vetrostone™ offers resistance to scratches, stains, heat, and impact. Thoughtful care helps preserve its finish for years to come.
EFFORTLESS MAINTENANCE
The nonporous surface requires no routine resealing or waxing. Everyday cleaning is simple: a soft, damp cloth and, when needed, a neutral, pH-balanced stone cleaner.
STAIN RESISTANCE
Vetrostone™ resists common household spills, including coffee, tea, and wine. Prompt cleaning helps maintain a clean, consistent appearance.
HEAT RESISTANCE
Suitable for kitchen applications, Vetrostone™ is heat resistant, but not heatproof. Always use a heat-resistant trivet beneath hot cookware.
A SURFACE DESIGNED FOR EVERYDAY LIVING
Vetrostone™ incorporates antimicrobial agents intended to inhibit odor-causing bacteria, mold, and mildew. Its nonporous surface is easy to clean; regular cleaning and appropriate food-handling practices remain essential.
WARRANTY COVERAGE
Vetrostone™ surfaces are covered by a 12-Month Limited Warranty, subject to its terms, conditions, and exclusions.
Please review the Vetrostone™ 12-Month Limited Warranty for complete details.
WHAT SLAB SIZES ARE OFFERED?
Our generously proportioned slabs allow for expansive designs and fewer seams, depending on the project layout.
SLAB DIMENSIONS
SMALL SLAB SIZE - 120″(L) × 60″(W) × 3cm(T)
XL SLAB SIZE - 139″(L) × 78″(W) × 3cm(T)
CAN VETROSTONE™ BE INSTALLED OUTDOORS?
Vetrostone™ may be used in covered exterior applications, including outdoor kitchens, bars, and fireplace surrounds. We recommend an awning, canopy, or comparable overhead structure to protect the surface from prolonged direct sunlight.
For projects exposed to extreme weather conditions, contact our team to discuss suitability before specifying the material.
DOES VETROSTONE™ REQUIRE RESEALING?
No. Vetrostone™ is nonporous and does not require routine resealing or waxing. Under normal use, its polished finish can be maintained with regular, gentle cleaning rather than additional polishing treatments.
Avoid abrasive cleaners, concentrated bleach, vinegar, and solvents such as nail polish remover. If accidental contact occurs, promptly rinse the area thoroughly with water.
CAN VETROSTONE™ STAIN, CHIP, OR CRACK?
Vetrostone™ is engineered for durability, but no surface is impervious to damage. Heavy impacts, excessive heat, and improper use can affect its appearance or integrity.
Use cutting boards for food preparation, trivets beneath hot cookware, and clean spills promptly to protect your surface.
WHERE CAN I PURCHASE VETROSTONE™?
Vetrostone USA distributes its surfaces internationally. Contact our Customer Service team to locate an authorized dealer or stone fabricator serving your area.
Samples are also available to help you explore our colors and finishes before making your selection.
HOW ARE VETROSTONE™ PRODUCTS SHIPPED?
Our shipping team coordinates packaging and transportation according to each product’s dimensions, weight, and destination.
For deliveries outside the contiguous United States or to remote locations, contact our team to discuss available shipping arrangements.
WILL MY SLAB LOOK EXACTLY LIKE MY SAMPLE?
Every Vetrostone™ slab has its own character. Samples represent the overall color and composition of a surface rather than an exact reproduction of the finished slab.
Variations in shade, glass size, and the distribution of glass and seashells are inherent to the material. These aesthetic differences contribute to the individuality of each surface and do not, by themselves, indicate a structural defect.
LET'S CREATE SOMETHING TRULY EXQUISITE
For product guidance, samples, dealer referrals, or project inquiries, our team is pleased to assist.
CARE &
MAINTENANCE
SURFACE CARE & MAINTENANCE
Simple, thoughtful care will preserve the beauty and finish of your Vetrostone™ surface for years to come.
HHOW DO I CLEAN MY VETROSTONE™ SURFACE?
For routine cleaning, wipe the surface with a soft, damp cloth or paper towel. When additional cleaning is needed, use a small amount of a neutral, pH-balanced cleaner suitable for stone surfaces. Follow with a clean, damp cloth to remove any residue, then dry with a soft towel.
WHICH CLEANING PRODUCTS SHOULD I USE?
Choose a neutral, pH-balanced cleaner suitable for stone surfaces. Avoid concentrated bleach, abrasive cleaners, and scouring pads. Do not use acidic cleaning products on Vetrostone™. Review labels carefully for acidic ingredients, including vinegar, lemon juice, and citric acid. Avoid lemongrass-containing cleaners unless specifically approved by Vetrostone USA.
Products labeled “natural,” “green,” or citrus-scented are not necessarily pH neutral or suitable for your surface. If the product’s pH or compatibility is unclear, contact our team before use.
Neutral, pH-balanced cleaners are available directly from our manufacturing facility in quart and gallon sizes. For product guidance or purchasing assistance, contact (843) 589-4000.
WHAT CAN I USE FOR ANTIBACTERIAL CLEANING?
Hydrogen peroxide–based cleaners can provide effective antibacterial cleaning. Use only a formulation approved for Vetrostone™ and follow the product label’s directions, including the required contact time and any rinsing instructions. Do not assume that every peroxide-based cleaner is pH neutral or suitable for your surface.
CAN I PLACE HOT COOKWARE DIRECTLY ON VETROSTONE™?
Vetrostone™ is heat resistant, but not heatproof. Always place hot pots, skillets, and roasting pans on a heat-resistant trivet or hot pad rather than directly on the surface.
CAN I CUT OR CHOP DIRECTLY ON VETROSTONE™?
Vetrostone™ is scratch resistant, but not scratchproof. Always use a cutting board when slicing or chopping to protect the surface finish and help preserve the sharpness of your knives.
WHAT SHOULD I DO IF I SPILL WINE, CITRUS JUICE, OR ANOTHER ACIDIC SUBSTANCE?
Wipe up the spill promptly with a soft, damp cloth or paper towel. If needed, clean the area with a neutral, pH-balanced stone cleaner. Remove any remaining residue with a clean, damp cloth and dry with a soft towel.
CARE GUIDANCE, WHENEVER YOU NEED IT
For questions about maintaining your Vetrostone™ surface or choosing an appropriate cleaner, our Customer Service team is pleased to assist.
VETROSTONE USA, INC.
108 RIVER RD.
YEMASSEE, SC 29945
(843) 589-4000
WARRANTY
LIMITED 12-MONTH WARRANTY
Vetrostone USA has held a legacy in the quartz industry for over 30 years, engineering exquisite products with precision and durability.
Vetrostone USA offers a one-year Limited Warranty against manufacturer's defects.
Vetrostone USA, Inc. warrants to the original owner or purchaser of installed Vetrostone™ products for a period of Twelve (12) Months from the date of installation of the Vetrostone™ products. Although the Product is carefully inspected prior to shipping or delivery, it is the responsibility of the Owner to thoroughly inspect the Product upon its receipt. Any damage to the Product thereafter is the responsibility of the Purchaser/Owner. Final inspection and approval prior to fabrication is also the Owner’s sole responsibility.
The Limited (12) months warranty shall apply only where Product is properly fabricated and installed in the USA or Canada for residential or commercial application and is maintained and used strictly in accordance with the Vetrostone Product Care and Maintenance information, which are available within this Limited (12) warranty document and on Vetrostone™ website at: www.vetrostone.com.
FOR MORE INFORMATION, CONTACT YOUR LOCAL AUTHORIZED VETROSTONE RETAILER OR VETROSTONE USA CORPORATE AT: +1 843.589.4000.
